Returns & Exchanges
At The Parfums, we want you to find your signature scent with complete confidence. If you are not entirely satisfied with your purchase, we offer a 30-day return policy for products in their original, unopened packaging.
Initiate Your Request
Contact our concierge team via email with your order number and the reason for your return to receive a pre-paid shipping label.
Pack Securely
Place the unused fragrance in its original designer box and secure it within a sturdy shipping carton to prevent damage during transit.
Ship the Item
Affix the provided return label to your package and drop it off at any authorized carrier location at your convenience.
Quality Inspection & Refund
Once our olfactory experts verify the product's condition, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing